Why should I use a travel agent? Even in the age of online booking, travel agents are a great source of information and discounts. A travel agent can make sure that your trip is tailored to you, assist you in case of unexpected problems, and help you anticipate potential issues in advance.
Will I pay more if I book through an agent? Our fees are transparent. In many cases, you save more than you spend. We can work within your budget, and we always focus on making sure that you get a solid value in return for our fees.
Do you book group travel? Yes! Do you have an upcoming conference for your business or a student trip? We can handle the details and ensure that you have access to group seating, entrances, and discounts.
Can I change my reservation information like Name, Travel Dates, etc.? Yes. Changes in flight schedule can be processed only with direct coordination to the Airlines, but expect for corresponding surcharges such as re-booking fee and fare difference. Change name is not permitted since all airline tickets are non-transferable.
In the event that I miss an onward flight on a connecting airline, as a result of my first flight being delayed, will I be compensated? No, we are not liable for any flight delays or interruption made by the airline.
What documentation can I use for my Refund Request? You can use your ticket copy as it contains breakdown of the total amount you paid from us.
How to classify an Adult, Child and Infant passengers? Passenger is considered Infant if age is 0-1 year old and 11 months , Child if age is 2-11 years old 11 months and Adult if age is 12 years old and above .
What are the cancellation charges and how long will it take to get the refund processed? Cancellation charges will depend on the airline policy and ticket restrictions, please see fare rules for reference. We can process your refund in 4 working days from time of cancellation; and additional 4-5 banking days for bank processing.
Can I get a refund if I miss my flight on the day of my departure? If you miss your flight, it is already applicable for "No Show" charge and refund will depend on the ticket restrictions of the Airline.
When and how will I get a refund if the flight is cancelled? Notice of cancellation of the flight should be requested from the airline in order to process the refund. Kindly send us the scanned copy by email or fax for our refund processing.
Can I reschedule my journey? If yes, what are the charges? Yes if your ticket is re-bookable. Charges may apply based on the ticket restrictions.
Can I travel if I misplace the identity proof given by me at the time of booking? Passenger must present ID together with the ticket.
Does your site offer or accept any other special airline promos such as a frequent flyer program? Unfortunately, frequent flyer program is directly coordinated thru the airline for discounted purposes or special arrangements
